FAQs

We have put together a list of frequently asked questions and their answers below. Hopefully you will find the answer to your questions here, but if not, please don’t hesitate to contact us at info@decortrading.co.uk

Delivery

Where do you deliver?

We can deliver anywhere in the mainland United Kingdom.

We do not currently deliver to UK Offshore (Scottish Isles, Isle of Wight, Isle of Man, Scilly Isles, and Channel Islands), Ireland or offer International Shipping. We are sorry for any inconvenience this may cause.

When will I get delivery?

Standard items that are in stock will be delivered within 1-10 working days.

Please see our delivery and returns page for more detail.

I still haven't received my order even though I've been notified of its dispatch. Please email us at info@decortrading.co.uk stating your name and order number and we will look into it immediately. All of our parcels are tracked so we will be able to resolve any problems quickly for you.

Can I choose a different delivery address?

Yes, it is possible to choose a different delivery address to the billing address at the point of checkout.

Why do I have more than one delivery? Where are my other items?

This may be a result of your order consisting of item which are being sent from different suppliers which are delivered by different couriers.

Are my card details secure on your system?

Yes, your card details are completely secure.

When will you debit my order?

All orders are debited once stock has been confirmed and item is ready for delivery.

How can I check when a certain product is available?

Please contact info@decortrading.co.uk to check product availability.

I want more information on a product?

Then email us at info@decortrading.co.uk specifying what you need to know and we will send you as much information as we can.

Do we supply products for commercial use?

Our products are recommended for domestic use only, please contact us directly if you are considering using our products for commercial purposes.

How do I use my discount or promotional code?

If you have a Discount or Promotion Code you simply need to enter this at the checkout or click on the discount code link to automatically add the discount to your order. Please note that only one promotional offer can be used at any one time.