Shipping policy

THIS SHIPPING POLICY IS EXCLUSIVELY FOR UK ORDERS.

Welcome to Decor Trading! We are committed to providing a smooth and transparent shopping experience, including clear shipping guidelines. Please review our shipping policy below.

Order Processing & Shipping Updates

Once you place an order, you will receive email updates regarding its status and shipping details, including a tracking number once the order has been dispatched.

All orders are delivered directly from our suppliers across the UK.

Delivery Service Area:

We deliver to all locations within the UK.  If you are not within UK mainland (Scottish Isles, Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man), please contact us prior to placing an order to discuss your delivery. 

We do not deliver to international destinations.

Processing Time:

  • Orders are processed within 1-2 working days (Monday - Friday) from the date of purchase.
  • The order cutoff time is 2:00 PM (GMT) Greenwich Mean Time (London). Orders placed after this time will be processed the next working day.

Delivery Time:

  • Standard Shipping: Orders are typically delivered within 2-7 working days (Monday to Friday) during regular seasons.
  • If you have not received tracking details within 7 working days, please contact us at contact@decortrading.co.uk for assistance.

Delivery Costs:

  • Free delivery for orders over £300.
  • Orders under £300 incur a flat-rate delivery charge of £14.99.

Delivery Carriers:

We use DPD UK, FedEx, and Yodel for deliveries.

Order Tracking:

Once your order is dispatched, you will receive an email with a tracking number and a link to the courier’s website.
If you do not receive this email, please contact us at contact@decortrading.co.uk or call +442035820563.

Delivery Failure:

If delivery fails due to incorrect shipping details or the recipient being unavailable, the order will be returned to us at the customer's expense. Any shipping costs incurred will be deducted from the refund amount.

Address Changes:

  • Once an order is in transit, we cannot change the delivery address.
  • If you need to update your address, please contact us within one day of placing your order at contact@decortrading.co.uk or call +442035820563.

Receiving Your Order:

  • Upon delivery, please inspect your package carefully.
  • If the package is damaged or incomplete, refuse delivery or sign as "Damaged", then contact us immediately.

Order Cancellation:

  • If your order has not been shipped yet, we will provide a full refund upon cancellation.
  • If your order has already been shipped, you will need to request a return after receiving the package. Please refer to our Return & Refund Policy for more details.

Gift Wrapping:

We currently do not offer gift-wrapping services.

Holiday Deliveries:

We do not deliver on Bank Holidays. Orders placed during these times will be delivered on the next working day.

Taxes:

We do not charge any additional taxes on orders placed through decortrading.co.uk.

Delayed Delivery:

If your order has not arrived within the expected timeframe, please contact us, and we will investigate the delay.

Need Help?

For any additional inquiries, feel free to reach out to our customer service team at contact@decortrading.co.uk.