Refund policy

If you are not fully satisfied with your purchase, please contact us right away.  We have a 14 calendar day return and refund policy.  If you have ordered and received an item that you no longer require, you have 14 calendar days from receiving the goods to notify us that you wish to make a return.  Simply notify us by email to info@decortrading.co.uk before the 14 calendar day period ends.

If you cancel within 14 days, we will refund all payments, except for the cost of the initial and return delivery. We accept returns by mail only.  It is the customers responsibility to create their own returns label.  We do not charge restocking fees.

We can only accept unused items that are in the original condition that you received them in. We do not accept the return of goods that you have damaged or that are no longer in original condition.  Your return must have all original packaging intact and undamaged.

Please make sure that we receive your returned items back within 14 calendar days, there are no exceptions. 

We will process your refund within 10 calendar days of:

•  Receiving the returned goods,
•  You providing proof of return, or
•  Being notified of your cancellation if no goods were supplied.

The refund will be made using the same payment method as your original purchase, unless you request otherwise. 

Items damaged in transit.

If your order is delivered damaged by the courier, please get in touch immediately and we will assist you. 

Please thoroughly inspect all items at the point of delivery before signing a delivery note from our delivery provider. 

Do not accept delivery of any damaged items, if you discover that an item has been damaged, please indicate your findings on the delivery note and immediately send clear photos to info@decortrading.co.uk. If you do not mark the delivery note and notify us of any damages, we cannot open an insurance claim on your behalf.  By signing the delivery note you are accepting the delivery complete, in good condition and accept liability for any issues. 

Faulty items

In the event that your order has a manufacturers fault and deemed faulty, we will replace the faulty item or part free of charge.  In the event that you recieve a faulty item and we require the item to be returned, we will pay the return postage and notify you with a downloadable returns label. 

Sale items

Sale items are also eligible for refunds.

Return address

If your request to return your order or part of your order meets the requirements of our return and refund policy, we will be in touch with all the necessary information of where to send your goods. 

Please do not use our company office address at the footer of the website as a return address.  You will be notified of the returns address once your return has been authorised.