Igneus
Igneus Classico Pizza Oven Ultimate Bundle
Igneus Classico Pizza Oven Ultimate Bundle
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Shipping Policy
Shipping Policy
THIS SHIPPING POLICY IS EXCLUSIVELY FOR UK ORDERS.
Welcome to Decor Trading! We are committed to providing a smooth and transparent shopping experience, including clear shipping guidelines. Please review our shipping policy below.
Order Processing & Shipping Updates
Once you place an order, you will receive email updates regarding its status and shipping details, including a tracking number once the order has been dispatched.
Delivery Service Area:
We currently only ship to locations within the UK.
Delivery Restrictions:
At this time, we do not ship to the following locations:
- UK offshore territories (Scottish Isles, Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man)
- Ireland
- International destinations
Processing Time:
- Orders are processed within 1-2 business days (Monday - Friday) from the date of purchase.
- The order cutoff time is 2:00 PM (GMT) Greenwich Mean Time (London). Orders placed after this time will be processed the next business day.
Delivery Time:
- Standard Shipping: Orders are typically delivered within 2-7 working days (Monday to Friday) during regular seasons.
- If you have not received tracking details within 7 working days, please contact us at info@decortrading.co.uk for assistance.
Delivery Costs:
- Free delivery for orders over £300.
- Orders under £300 incur a flat-rate delivery charge of £14.99.
Delivery Carriers:
We use DPD UK, FedEx, and Yodel for deliveries.
Order Tracking:
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier’s website.
If you do not receive this email, please contact us at info@decortrading.co.uk or call 020 3582 0563.
Delivery Failure:
If delivery fails due to incorrect shipping details or the recipient being unavailable, the order will be returned to us at the customer's expense. Any shipping costs incurred will be deducted from the refund amount.
Address Changes:
- Once an order is in transit, we cannot change the delivery address.
- If you need to update your address, please contact us within one day of placing your order at info@decortrading.co.uk or call 020 3582 0563.
Receiving Your Order:
- Upon delivery, please inspect your package carefully.
- If the package is damaged or incomplete, refuse delivery or sign as "Damaged", then contact us immediately.
Order Cancellation:
- If your order has not been shipped yet, we will provide a full refund upon cancellation.
- If your order has already been shipped, you will need to request a return after receiving the package. Please refer to our Return & Refund Policy for more details.
Gift Wrapping:
We currently do not offer gift-wrapping services.
Holiday Deliveries:
We do not deliver on Bank Holidays. Orders placed during these times will be delivered on the next working day.
Taxes:
We do not charge any additional taxes on orders placed through decortrading.co.uk.
Delayed Delivery:
If your order has not arrived within the expected timeframe, please contact us, and we will investigate the delay.
Need Help?
For any additional inquiries, feel free to reach out to our customer service team at info@decortrading.co.uk.
Decor Trading
Operated by JHW TRADING LTD, a UK-registered company.
Address: Greens Farm Industrial Unit, High Easter, Chelmsford, Essex, CM1 4RB, United Kingdom
Phone: 020 3582 0563
Email: info@decortrading.co.uk
Company Registration Number: 15722432
For any inquiries or special requests, feel free to contact us. Decor Trading is committed to responding within 24 hours.
Phone & Live Chat Support:
Monday – Saturday | 9 am – 5 pm (UK Time)
Excluding public holidays.
Refund Policy
Refund Policy
We have developed this policy to ensure that you are fully informed of our refund and return methods and procedures. This policy applies to (UK) country.
14 day return policy
If you would like to return an item for a refund, please notify us by emailing info@decortrading.co.uk within 14 days of delivery. If you have found a defective product, please send us a photo of a damaged product. We will then send the courier to collect the item for you. We bear the total costs of the case. We will send you a new item at no extra cost and if you no longer need the item, we will refund the full order amount to the card you used while shopping. If you have ordered the wrong product and would like to exchange it, you will be responsible for the return shipping costs.
Return and refund conditions:
Return address:
If your return request meets the conditions outlined in our Return and Refund Policy, we will provide you with all the necessary details on where to send your items.
We can only accept unused items in their original condition as received. Returns will not be accepted for items that are damaged or no longer in their original state. All returns must include the original packaging, which must remain intact and undamaged.
As soon as we have received the product, we will refund the order amount. on the card you used when purchasing.
Returns Process:
To initiate a return, please contact us at info@decortrading.co.uk or call 020 3582 0563. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Damaged, Incorrect, or Defective Items:
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. This allows us to assess the issue and resolve it as quickly as possible. To return a product, you must first contact us via email. The time required to receive an exchanged product may vary depending on your location.
Exchanges:
We only accept exchanges for items that are damaged, incorrect, the wrong size, or defective. If you need to exchange an item, please contact us at info@decortrading.co.uk or call 020 3582 0563.
Additional Costs:
We do not charge any restocking fees for returns.
Refunds:
Once we receive and inspect your returned item, we will send you an email notification confirming receipt. We will also inform you whether your refund has been approved or denied.
- Approved refunds will be processed automatically, and the amount will be credited to your original payment method within a specified time frame.
- It generally takes 5-7 business days for the refunded amount to appear in your account. We initiate the refund immediately upon receiving your return, but your bank may require additional time to process and post the transaction.
Late or Missing Refunds:
If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as processing times for refunds may vary.
If you have followed these steps and still haven't received your refund, please reach out to us at info@decortrading.co.uk or call 020 3582 0563.
Decor Trading
Operated by JHW TRADING LTD, a UK-registered company.
Address: Greens Farm Industrial Unit, High Easter, Chelmsford, Essex, CM1 4RB, United Kingdom
Phone: 020 3582 0563
Email: info@decortrading.co.uk
Company Registration Number: 15722432
For any inquiries or special requests, feel free to contact us. Decor Trading is committed to responding within 24 hours.
Phone & Live Chat Support:
Monday – Saturday | 9 am – 5 pm (UK Time)
Excluding public holidays.
The Igneus Classico is perfect for families and has been built for outdoor use. You will be able to cook two 12” pizzas in 60 seconds.
- Fuel: Wood fired
- Cooking time: 60 seconds
- Heat up time: 15-20+ minutes (400°C)
- Weight: 45kg (20kg with bricks removed)
- Capacity: 2x 12″ pizzas or 2x roasting trays
- What’s included: oven, 85cm accessory bundle, rake, cover, gloves and 3x pan set
The Igneus pizza oven collection is meticulously crafted in Portugal. Among these, the Classico stands out as the top choice, thanks to its impressive cooking capacity, quick cooking times, and budget-friendly price. It includes a one-year warranty from the purchase date.
The Igneus Classico pizza oven stands out as our largest and most popular domestic option, ideal for families or gatherings seeking an authentic wood-fired cooking experience. With a spacious internal cooking area of 600x600mm, this oven can effortlessly bake two 12” pizzas simultaneously in just 60-80 seconds.
Additionally, the generous cooking space accommodates two roasting tins or lasagne dishes at once, making it perfect for preparing hearty meals like roast dinners complete with Yorkshire puddings and roast potatoes, as well as lasagnes, casseroles, and even bread in larger quantities. This feature makes it an excellent choice for hosting family and friends.
Weighing in at just 45kg (or 20kg without the bricks), the Igneus Classico remains a relatively portable wood-fired oven. It can also be paired with a stainless steel trolley stand for easy mobility around your garden. The oven's door and chimney are equipped with a built-in air management damper system, providing enhanced control during cooking.
The oven features a built-in thermometer located on the front left, allowing you to monitor the internal temperature easily. For even greater accuracy, we suggest investing in an infrared digital thermometer, which provides precise readings of the brick temperature.
To help maintain the heat inside the Classico, utilise the damper system on the chimney. Additionally, you can take advantage of the removable door and adjust the air vents, which is especially beneficial for slow cooking. Keep in mind that any dish other than pizza should be prepared using cast iron cookware.
The firebricks in the Igneus Classico are 28mm thick, designed to effectively retain the heat generated by the wood fire. Like all Igneus pizza ovens, the Classico operates on wood fuel, specifically kiln-dried hardwood logs. We recommend using kiln-dried silver birch, as it ignites quickly and burns at a high temperature. Denser hardwoods will require more time to heat the pizza oven.
Heat up time – 15 minutes
Maximium temperature – 500˚C
Cooking speed – Pizza in 60-80 seconds
Capacity – 2 pizzas or 2 roasting tins
Recommended fuel – Kiln dried/seasoned silver birch or hardwood
Cooking area – 600x600mm
Includes – oven, door, chimney with air damper, thermometer, 4x bricks & fireguard
Weight – 45kg including bricks/20kg excluding bricks
Materials – Marine grade stainless steel / Powder coated aluminium
Warranty – 1 year from day of purchase
Colours – Copper, Aubergine, Graphite & Black
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We are Decor Trading, an online retailer of high quality home decor and outdoor living products. We believe in sustainability through well designed and well made products that our customers can enjoy interacting with from the moment they purchase from us, and for many years to come. We select the best pieces from our trusted suppliers in the UK that deliver on quality and design.