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Pinela Deluxe, with slide aside louvered roof panels.
Pinela Deluxe, with slide aside louvered roof panels.
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Shipping Policy
Shipping Policy
THIS SHIPPING POLICY IS EXCLUSIVELY FOR UK ORDERS.
Welcome to Decor Trading! We are committed to providing a smooth and transparent shopping experience, including clear shipping guidelines. Please review our shipping policy below.
Order Processing & Shipping Updates
Once you place an order, you will receive email updates regarding its status and shipping details, including a tracking number once the order has been dispatched.
Delivery Service Area:
We currently only ship to locations within the UK.
Delivery Restrictions:
At this time, we do not ship to the following locations:
- UK offshore territories (Scottish Isles, Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man)
- Ireland
- International destinations
Processing Time:
- Orders are processed within 1-2 business days (Monday - Friday) from the date of purchase.
- The order cutoff time is 2:00 PM (GMT) Greenwich Mean Time (London). Orders placed after this time will be processed the next business day.
Delivery Time:
- Standard Shipping: Orders are typically delivered within 2-7 working days (Monday to Friday) during regular seasons.
- If you have not received tracking details within 7 working days, please contact us at info@decortrading.co.uk for assistance.
Delivery Costs:
- Free delivery for orders over £300.
- Orders under £300 incur a flat-rate delivery charge of £14.99.
Delivery Carriers:
We use DPD UK, FedEx, and Yodel for deliveries.
Order Tracking:
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier’s website.
If you do not receive this email, please contact us at info@decortrading.co.uk or call 020 3582 0563.
Delivery Failure:
If delivery fails due to incorrect shipping details or the recipient being unavailable, the order will be returned to us at the customer's expense. Any shipping costs incurred will be deducted from the refund amount.
Address Changes:
- Once an order is in transit, we cannot change the delivery address.
- If you need to update your address, please contact us within one day of placing your order at info@decortrading.co.uk or call 020 3582 0563.
Receiving Your Order:
- Upon delivery, please inspect your package carefully.
- If the package is damaged or incomplete, refuse delivery or sign as "Damaged", then contact us immediately.
Order Cancellation:
- If your order has not been shipped yet, we will provide a full refund upon cancellation.
- If your order has already been shipped, you will need to request a return after receiving the package. Please refer to our Return & Refund Policy for more details.
Gift Wrapping:
We currently do not offer gift-wrapping services.
Holiday Deliveries:
We do not deliver on Bank Holidays. Orders placed during these times will be delivered on the next working day.
Taxes:
We do not charge any additional taxes on orders placed through decortrading.co.uk.
Delayed Delivery:
If your order has not arrived within the expected timeframe, please contact us, and we will investigate the delay.
Need Help?
For any additional inquiries, feel free to reach out to our customer service team at info@decortrading.co.uk.
Decor Trading
Operated by JHW TRADING LTD, a UK-registered company.
Address: Greens Farm Industrial Unit, High Easter, Chelmsford, Essex, CM1 4RB, United Kingdom
Phone: 020 3582 0563
Email: info@decortrading.co.uk
Company Registration Number: 15722432
For any inquiries or special requests, feel free to contact us. Decor Trading is committed to responding within 24 hours.
Phone & Live Chat Support:
Monday – Saturday | 9 am – 5 pm (UK Time)
Excluding public holidays.
Refund Policy
Refund Policy
We have developed this policy to ensure that you are fully informed of our refund and return methods and procedures. This policy applies to (UK) country.
14 day return policy
If you would like to return an item for a refund, please notify us by emailing info@decortrading.co.uk within 14 days of delivery. If you have found a defective product, please send us a photo of a damaged product. We will then send the courier to collect the item for you. We bear the total costs of the case. We will send you a new item at no extra cost and if you no longer need the item, we will refund the full order amount to the card you used while shopping. If you have ordered the wrong product and would like to exchange it, you will be responsible for the return shipping costs.
Return and refund conditions:
Return address:
If your return request meets the conditions outlined in our Return and Refund Policy, we will provide you with all the necessary details on where to send your items.
We can only accept unused items in their original condition as received. Returns will not be accepted for items that are damaged or no longer in their original state. All returns must include the original packaging, which must remain intact and undamaged.
As soon as we have received the product, we will refund the order amount. on the card you used when purchasing.
Returns Process:
To initiate a return, please contact us at info@decortrading.co.uk or call 020 3582 0563. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Damaged, Incorrect, or Defective Items:
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. This allows us to assess the issue and resolve it as quickly as possible. To return a product, you must first contact us via email. The time required to receive an exchanged product may vary depending on your location.
Exchanges:
We only accept exchanges for items that are damaged, incorrect, the wrong size, or defective. If you need to exchange an item, please contact us at info@decortrading.co.uk or call 020 3582 0563.
Additional Costs:
We do not charge any restocking fees for returns.
Refunds:
Once we receive and inspect your returned item, we will send you an email notification confirming receipt. We will also inform you whether your refund has been approved or denied.
- Approved refunds will be processed automatically, and the amount will be credited to your original payment method within a specified time frame.
- It generally takes 5-7 business days for the refunded amount to appear in your account. We initiate the refund immediately upon receiving your return, but your bank may require additional time to process and post the transaction.
Late or Missing Refunds:
If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as processing times for refunds may vary.
If you have followed these steps and still haven't received your refund, please reach out to us at info@decortrading.co.uk or call 020 3582 0563.
Decor Trading
Operated by JHW TRADING LTD, a UK-registered company.
Address: Greens Farm Industrial Unit, High Easter, Chelmsford, Essex, CM1 4RB, United Kingdom
Phone: 020 3582 0563
Email: info@decortrading.co.uk
Company Registration Number: 15722432
For any inquiries or special requests, feel free to contact us. Decor Trading is committed to responding within 24 hours.
Phone & Live Chat Support:
Monday – Saturday | 9 am – 5 pm (UK Time)
Excluding public holidays.
The Pinela Deluxe
From £12,299.99
Available with custom options, including LEDs and sliding glass doors.
Create a stylish, open terrace space with The Pinela Deluxe, an innovative veranda solution designed to enhance your outdoor living area. This contemporary system allows you to easily slide the panels to one side, offering you the flexibility to adjust the amount of coverage as needed. For added convenience, the SOMFY remote control enables effortless operation of the panels and optional LED lighting, transforming your terrace into an inviting space once evening rolls around.
Key Features:
- Colour Option: Available in the sleek RAL7024 colour, adding a sophisticated touch to your outdoor space.
- Flexible Design: The Pinela Deluxe can be wall-mounted or free-standing, offering versatility in installation.
- Dimensions: The stand dimensions are 150x150x3695mm (excluding the floor mounting bracket), with a clearance height of 3500mm.
- Panel Width: Each panel measures 315.4mm, providing a clean, modern look.
- LED Lighting: Optional LED lighting strips can be added to enhance the ambience and functionality of your veranda.
- Expandable: Pinela Deluxe can be connected to cover a larger area, offering scalability for bigger spaces.
What Makes the Pinela Deluxe Different?
The Pinela Deluxe is designed for effortless operation and versatility. Its sliding panels and optional LED lighting, combined with the easy-to-use remote control, allow you to quickly transform your outdoor space. The option to connect multiple units means you can cover a larger area as needed.
Make Your Purchase Today!
Create your perfect outdoor retreat with The Pinela Deluxe. Make your purchase today or contact us today to explore your installation options.
Discover some useful resources:
Pergola FAQs
We’ve compiled answers to our lovely customers’ most frequently asked questions. If your question isn’t covered here, please feel free to get in touch with us.
Will I need planning permission for my pergola?
In most cases, the good news is that you won’t require planning permission for your pergola, as long as it is not installed at the front of the property, doesn’t take up more than 50% of your garden, and doesn’t exceed the measurements outlined by your local planning authority. This goes for if you have a freestanding pergola or one attached to your home with a roof, as these are classed as a temporary building and not an extension.
However, we always recommend checking with your local council to confirm specific regulations.
Can I customise my pergola?
Absolutely! Our pergolas can be fully customised with integrated LED lighting, various colours to match your design landscape, and we provide a choice between freestanding and wall-mounted options. This intends to give you the freedom to design a space that fits your style and needs.
What is the lifespan of an aluminium pergola?
Our pergolas here at Decor Trading are built to last, with a lifespan withstanding more than a decade. The materials are durable and resistant to corrosion, making them a fantastic long-term investment for your outdoor space.
Do you offer installation services?
Yes, we do! Decor Trading provides professional installation services to ensure your pergola is set up safely and efficiently. Our expert team will handle everything, making the entire process smooth and hassle-free.
Can I move my pergola if I relocate?
Yes, aluminium pergolas are not permanent fixtures. If you decide to move, they can be easily disassembled and reinstalled at your new location. Since they’re securely anchored, they’re stable, but they can be taken with you if needed!
Is a pergola high-maintenance?
Not at all! The fantastic news is that aluminium pergolas are low-maintenance and easy to care for. A simple wipe-down with soapy water a few times a year is all that’s needed to keep your pergola looking shiny and new.
